Apple Inkjet
Frequently Asked Questions
1.How do i return an unwanted purchase
2. I have seen this item cheaper
3. When will i get my order
4. Will using compatible cartridges affect my printer warranty
5. What does refurbished mean
1. How do i return an unwanted purchase
Columbus Ink Supply, returns policy is very simple return the product(s) unused and unopened in its original wrapper and in resaleable condition. We offer full 100% money back guarantee or replacement item in the case of faulty goods or exchange in the case of wrongly ordered items
2. I have seen this item cheaper
Every effort is made to update the prices contained on this website regularly, if you find a comparable product at a cheaper price that is not in a sale or special promotion having been sold for at least 21 days at the cheaper price we will refund the difference simply contact us by email and provide us with the hyperlink for verification. We will match that price when we update our pages. Dont forget what you see is what you pay all our prices include V.A.T at 17.5% and free delivery by royal mail anywhere in Great Britain
3. When will i get my order
- The cost of packing and delivery is FREE in the UK. This includes IOM, Northern Ireland.
- The expected delivery date is the estimated day of delivery to you.
- We send all orders via Royal Mail, and may use first class, standard parcel service, recorded delivery or guaranteed next day delivery as appropriate.
- We aim to deliver all orders within the times set out above, however, please do not contact us regarding the delivery status of your order until the following times have elapsed:
Free: 14 days
Signed for: 7 days
Special: 3 days.
- Reasonable allowance should be made for orders made over the weekend and at public holidays.
- Please allow up to 30 days for delivery in exceptional circumstances.
- Where recorded or guaranteed next day delivery is used, the delivery must be signed for.
- We may send your order in multiple packages.
- If delivery is attempted and no-one is in you will be notified that your package is being held for collection by Royal Mail. Please pay careful attention to the information that Royal Mail provides on the information card in respect of collection times, re delivery options, etc.
- If you fail to collect the package within the stated time period and the package is returned to us we will, at our discretion hold the package for you up to a maximum of 30 days. Under these circumstances, we will make a charge to cover the postage cost of sending the goods to you again.
- Please also note that Columbus Ink Supply does not accept responsibility if Royal Mail fails to notify you of an attempted delivery.
- Guaranteed Next Day Delivery is a service of the Royal Mail only, no guarantee is provided by Columbus Ink Supply in relation to orders sent using this method and no compensation will be payable by Columbus Ink Supply under any circumstances. We will refund your postage costs only where Royal Mail provide us with a refund under the terms for this service. Where this condition is met, the refund will be credited to your card within 30 days of our receipt of the Royal Mail refund.
- Please note that if any part of the delivery address or post code you provide is wrong you will be liable up to the total cost of your order should the package fail to be delivered or returned to us within 30 days of posting.
In the unlikely event that your item gets delayed or goes missing in the post, refunds or replacements will only be issued once the package is officially classed as lost by Royal Mail. For Saver and Standard Delivery this applies if the item remains undelivered 15 working days after posting. For Next Day Delivery this applies if the item remains undelivered 7 working days after posting.
4. Will using compatible cartridges affect my printer warranty
No. You are free to use the consumable of your choice. Our products can be mixed with your original consumables without any difference in tone or colour.
The National consumer Councils' Gower report mentions the consumers right to choice and non-proprietary printer refills. Here follows an excerpt:-
Tying and bundling has, for many decades, been a key way in which companies have tried to constrain and limit competition. Tying is regarded by the European Commission as in breach of Article 82 of the EC Treaty (which prohibits the abuse of a dominant position) if:
- the tying goods and the tied goods are separate products;
- the licensor is dominant in the tying product market;
- the licensor does not give customers a choice as to whether they obtain a tying product with a tied product; and
- tying forecloses competition.
Recently this has led the Commission to force Microsoft to unbundle its media player from the Windows PC operating system shipped to consumers in Europe. In a well known case, Lexmark, a US printer manufacturer had for some years tried to halt the sale of generic print cartridges by claiming they deployed software elements that infringed the printer-makers IPRs (using the anti-circumvention provisions of the US Digital Millennium Copyright Act), but last year the US Supreme Court finally ruled against this claim, freeing up the market for non-proprietary printer refills.
The NCC contact info:
National Consumer Council
20 Grosvenor Gardens
London
SW1W 0DH
United Kingdom
http://www.ncc.org.uk
5.Refurbished Laptops
come with a full 12 months guarantee. generally used to describe products that have been returned by customers under a 30 day money-back guarantee policy,It has been professionally checked,they are not usually defective, more than 95% of cases.These products are sent back to the manufacturer, inspected, vigorously tested, components replaced if necessary, and repackaged. Warranties can range from 90 days to 3 years.
